return_policy


At Signature Cloud, we strive to ensure you are delighted with every purchase. Because we sell 100% authentic and premium beauty, skincare, and fragrance products, we have a straightforward return and exchange policy focused on your satisfaction and safety.

1. When Can You Return or Exchange?

You may request a return or exchange only if:

  • The product arrives damaged, defective, or incorrect.

  • The item is unopened and in its original packaging (for fashion/clothing items).

Please Note:

  • For hygiene reasons, opened perfumes, cosmetics, and skincare products cannot be returned or exchanged.

  • Clothing must be unworn, unwashed, and have all tags intact to be eligible for exchange.

2. Time Frame

Contact us within 48 hours of receiving your order to report any issues and initiate a return or exchange.

3. How to Request a Return or Exchange

  • Reach out to our Customer Support via Facebook, phone, or email.

  • Provide your order number and clear photos of the issue or product condition.

  • Our team will review and guide you through the next steps.

4. Refunds

  • Approved returns will be refunded via the original payment method or store credit for COD orders.

  • Refund processing takes 3–7 business days after we receive and inspect the returned item.

5. Shipping Costs

  • If the return is due to our error (wrong or damaged product), we cover the return shipping cost.

  • For returns due to customer preference or error, the customer is responsible for return shipping.

💡 Tip: Always inspect your package upon delivery to avoid issues later.