faq

Frequently Asked Questions (FAQ) – Signature Cloud

1. Are your products authentic?

Yes! We guarantee 100% genuine products sourced directly from authorized brands and trusted suppliers.

2. Do you sell products for both men and women?

Absolutely. Our collection includes premium perfumes, cosmetics, skincare, and fashion items for both men and women.

3. How can I place an order?

You can order directly through our website or via our Facebook page by selecting your desired products and following the checkout process.

4. What payment methods do you accept?

We accept Cash on Delivery (COD) and secure online payments for your convenience.

5. How long does delivery take?

Delivery usually takes 2-5 business days, depending on your location within Bangladesh.

6. Can I return or exchange a product?

Returns and exchanges are accepted only if the product is damaged, defective, or incorrect upon delivery. Opened perfumes and cosmetics cannot be returned for hygiene reasons. Please contact us within 48 hours of receiving your order.

7. Do you offer discounts or promotions?

Yes! Follow our Facebook page to stay updated on the latest offers and exclusive deals.

8. How can I contact customer support?

Our support team is available via Facebook Messenger, phone, or email — anytime you need assistance.